Removing someone from your hive
You can’t remove or deactivate a user yourself in the app. Contact Hives at help@hives.co and Hives will do it for you. This page explains what to send, what deactivation means for the person, and what you can do in the meantime.
Who can do this: Admins ask Hives to remove or deactivate someone.
Ask Hives to remove someone
Email help@hives.co from your work address and include:
- your hive’s name or web address;
- the email address of the person to remove;
- whether you want them deactivated (they can be let back in later) or removed from your hive completely.
What deactivation means
When someone is deactivated in your hive:
- They can’t sign in to your hive. They see a message that they can’t sign in or don’t have access.
- Signing in again doesn’t let them back in. Only Hives can reactivate them, on an Admin’s request.
- They get no notifications or emails about ideas in your hive.
- They are treated like someone outside your hive. They only see things shared with them, such as a collection’s share link.
- Their role and group are kept, so they come back the same way if they are reactivated.
- Their other hives are not affected. If they belong to another hive, they can still use it.
Good to know: someone who has been removed, unlike someone who is deactivated, could join your hive again by signing in, if your Who can join setting lets them. See Choosing who can join your hive.
What you can do yourself in the meantime
While you wait, an Admin can reduce what the person can do:
- Change their role to Member in Menu > Admin > Users, so they can no longer create things or change settings. See Finding users and changing roles.
- Remove them as a collection manager in each collection’s Managers. See Collection managers.
- Remove them as a folder manager, reviewer or panel member. See Folder managers and Reviewers and panels.
Note: a hive must always have at least one Admin. If the person leaving is your only Admin, make someone else an Admin first.
Common questions
Is there a delete or deactivate button?
No. There is no button to remove, deactivate or delete a user in the app. Contact help@hives.co.
What happens to the ideas and comments of someone who leaves?
Ask help@hives.co before you ask for someone to be removed. Hives will explain what happens to their content in your case.
Can someone delete their own account?
Not in the app. They can email help@hives.co. See Your profile, language and dark mode.
Can I change someone’s email address instead?
Not in the app. Contact help@hives.co.