Under Admin > Audience you see who is in your Audience and pick who gets what. The People tab is the whole Audience, and the Audience groups tab holds your saved selections.
Who can do this: Admins see everyone and can do everything below. Managers see the numbers and the filter, save Audience groups and send, but never see names or addresses.
People
The People tab lists everyone in the Audience, newest first, with their email, birth year and when they joined. Click a column heading to sort. Above the list:
- People: how many are in the Audience.
- Waiting for confirmation: people who signed up but haven’t clicked the link in their email yet. They are not in the Audience until they do. After 7 days without a click, their details are deleted.
- Born: the range of birth years among those who said.
Admins can search by email. A person whose email bounced is marked Email bounced.
Filter
Click Filter to narrow the list. Under Filter people you can set Born from and Born to, in years such as 2001 to 2010 (either one on its own works too), or pick an Audience group. The numbers and the list follow the filter at once, and the filter shows in the address, so you can share the view with another Admin.
Save a filter as an Audience group
An Audience group is a saved selection to send to, for example “Youth panel: born 2001 to 2010”.
- Filter People the way you want.
- Click Save as Audience group, give it a name and click Save.
The name is only for the people in Hives. Nobody who signed up ever sees it.
The filter stays live. Anyone who signs up later, through any sign-up form, and matches it joins the group as soon as they confirm their email. Change the years by hand at the turn of the year, because a filter on birth year doesn’t move by itself.
Add or remove people by hand
Admins can also pick people one at a time.
- On People, tick the people you want.
- Click Add to Audience group and pick a group, or New Audience group.
To take someone out, tick them in the group and click Remove from this Audience group, or use the row’s menu. A person you remove by hand stays out of a group with a filter, even if they match it. The group says so in words, for example “Born 2001 to 2010, 2 added and 1 removed by hand”. You can bring them back from People.
The Audience groups tab
The tab lists each Audience group with its name, who is in it in words and how many people. Click a row to open People filtered by that group. From a row’s menu you can Rename, Edit filter or Delete it. Deleting an Audience group never removes anyone from the Audience, and you can click Undo at once.
Everyone in the Audience can be in as many Audience groups as match.
Remove someone from the Audience
On a person’s row, open the menu and click Remove from Audience, or tick several people and remove them together. Their details are deleted and they get no more emails. Someone who is in your hive only because of the Audience is removed from the hive too. Their answers to surveys stay, because those are anonymous.
Download a person’s details
If someone asks what you hold about them, open the menu on their row and click Download their details. You get a file with what is stored about that person.
Export the Audience
Admins can click Export on the People tab to download the whole Audience as one file with email, birth year, when each person joined and their Audience groups. Hives keeps a record of every export, with who made it and when.
Sending still only goes through Hives. Export is for your own records, for example when you have to hand over information on request.
Common questions
Why can’t Managers see the names? Only Admins see who is in the Audience. Managers can still pick the right people by filtering and sending to an Audience group.
Does deleting a sign-up form remove its people? No. They stay in the Audience. To remove them, filter and remove them here.
Why does my group have fewer people than I expected? People count once they confirm their email. Someone removed by hand also stays out. Open the group to see how many were added or removed by hand.