This page shows what a person goes through when they sign up to your Audience and when they leave. It is useful if you answer questions from your panel, or want to know what to expect before you share a sign-up link.
Signing up
- Open the link or scan the QR code. The form shows your title and text, the fields you ask for and a sentence to tick. A link next to it explains how your hive handles their details.
- Fill in and click Sign up. If something is missing, the form says so at that field, for example “Enter your email address, like name@example.com”, “Enter the year you were born” or “Tick this to sign up”.
- Too young? If you set a minimum age, someone below it sees “You can join when you are 16”. Nothing they typed is saved and no email is sent.
- Check your email. Everyone else sees “Check your email”, even if the address is already in the Audience, so the page never shows who is. They can click Send it again if the email doesn’t arrive.
- Confirm. The email has a button to confirm. The link works once and for 7 days. After that, the page says “This link has expired” and offers Sign up again.
- You are in. The page “You are in” lists any survey or Collection that your hive is asking for right now, which has been sent to everyone or to a group the person is in. They get these by email too. If nothing is open, it says “We’ll email you when there is something to answer.”
Someone who is already in the Audience and signs up again gets an email saying so, and their details are updated with the latest answers.
On a tablet in kiosk mode, “Check your email” shows for 10 seconds and then the form starts over for the next person.
If sign-up is closed
When you have turned the link off, or deleted the form, the page says “Sign-up is closed” and that your hive isn’t taking new people right now.
What people get by email
- Confirmation email. A button to confirm. If it wasn’t them, the email says to do nothing: nothing is saved.
- Surveys and Collections. The subject and text you wrote, a button to open it, and a footer: “You got this because you signed up to” and the sign-up form’s name.
- Results and updates you send later, to the same people.
Leaving
Every email from the Audience has a Leave and delete my details link in the footer. It works without signing in.
- The person clicks the link.
- A page asks “Stop getting emails from” your hive, and explains that you will not email them again and their details are deleted.
- They click Leave and delete my details and see “You have left”.
What happens next:
- Their email address, birth year and group memberships are deleted, and they get no more emails.
- If they were in your hive only because of the Audience, their guest account is deleted too.
- If they already had a place in your hive, such as a member, they stay and keep their account. Only their Audience details are deleted.
- Answers to surveys are anonymous, so they aren’t tied to them and stay.
The leave link stays valid, so someone can use it from an old email whenever they like.
Common questions
Do people need an account? No. They give an email address and confirm it. They become Guests of the hive and see only what is shared with them. If they open a Collection that asks them to sign in, they get a code by email.
Can people change their details? Not in this version. They can sign up again with the new details, and the latest answer counts, or leave.
Who sees the email address? Only the Admins of the hive. Managers see numbers and can send, but not who is in the Audience. See Audiences: send surveys and Collections to people who signed up.